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Turnovers can be stressful. You see to current tenants who move-out and conduct a new tenant orientation again. It can be tempting to hand over the keys right away, collect the payment and contract, and go on with your day. In this article, we talk about why it's valuable to your business to conduct a tenant orientation and share tips on how to do it.
If you think it’s a mere hassle, here are things that can make you think twice about how you welcome new tenants:
With those in mind, here are some things you need to know when orienting new tenants:
They may move in on the same day as the move-out date of the existing tenants. You can schedule for painting and repairs within their first week. If possible, give time between the turnover for cleaning, renovations, and repairs.
Have a professional check of your rental's heating, plumbing, electric, smoke, fire, and safety features. Professional cleaning services are also called for. Consider taking photos or videos of the unit as proof of the state of the unit at turnover.
<<Read more: Tips for Carrying Out a Rental Property Inspection>>
We recommend conducting tenant orientation individually instead of in a group. It is also best to do it in person rather than through videos or in writing. Although, you should make it clear in writing too. Conduct the orientation at move-in so you can show new tenants how things work and what to avoid.
No matter how many times you've done this before or it's been years since you did it, don't sound bored or irritated. If you want to decrease tenant turnovers, do your best to be a great landlord. Sure, quality tenants and longer leases help too.
Consistency helps avoid tenant discrimination. It helps to follow a script and have a template for a welcome letter. Also, consider giving a small gift like a gift card or a welcome basket. Finally, see to their requests such as appliances or changes for a disability.
Here are the important things your tenants will need to know:
Save yourself from miscommunications and wrong assumptions by setting your expectations. Start on the right foot by showing up on the move-in day and giving tenants a hands-on tour of the unit. End with a welcome letter, a gift, and your contact number. If you do it right, you shouldn't be expecting a call anytime soon!
If you’re ready, make Landlord Prep your go-to resource for landlording education. Here, we offer a complete DIY landlording course to get you on the right track. Join our academy today. If you want, you can check out Flavia’s real estate investing webinar first!